Insurance Carrier Outage? Here’s What You Need to Know

If your insurance carrier is experiencing a system outage due to a cyberattack, it can cause frustration and confusion. These outages can impact online portals, phone systems, and even email communication. Here’s what you should do if that happens:

Be Cautious with Online Payments

If you can’t access your carrier’s official payment portal, do not attempt to pay through unfamiliar links, emails, or pop-ups. Scammers often use outages to create fake sites or pose as representatives.
Call our office before submitting any payments. We’ll help you confirm safe options.

Need Policy Changes or Proof of Insurance? Contact Us Directly

If you’re unable to reach your carrier or access your policy online, we can help.
Whether you need to make a change, request proof of insurance, or ask a question—we’re your first point of contact.

We’re Keeping Records for Your Protection

During outages, we document every conversation, request, and update to ensure your coverage needs are clearly recorded. If any questions come up later, this helps us support you with a detailed timeline.

Stay Informed and Patient

Cyberattacks can take time to resolve. We’ll keep you updated as we hear more from affected carriers and provide guidance along the way.

We’re focused on helping you navigate every step with confidence. If you’re ever unsure or need help, reach out—we’re here to guide you through it.